Terms & Conditions (updated Jan 2024).

Wholesale Discount Prices
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. We may ask you to verify eligibility.

Suggested retail prices are posted on our web site www.crush-foods.com.

Minimum Order
There is no minimum order however all orders placed totalling under £180 will incur a £8.99 (Ex VAT) carriage charge.

The only exception is for first time sample purchase & at our own discretion.

This charge is reviewed every 3 months in line with our contracts with the couriers we use and this may increase. 

Product Samples
We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample size in single quantities. Sample orders are exempt from our minimum order requirement. Please do contact us for if you require guidance.

Placing Orders
You may place your order several different ways:
• Submit your order via our wholesale site at trade.crush-foods.com
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on "New customer signup". Follow the prompts and submit your information for application.
• Call us 01263 805 009
• Email: orders@crush-foods.com stating your complete order and delivery details along with a contact number for order confirmation.

Lead Time
Typically we ship orders within 5 business days and sometimes the same day. During a busy season it may take up to 7 business days but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

Out of Stock
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping
Most orders are shipped via our own courier so please provide a physical ship-to address where the customer will take responsibility for lost or damaged product shipped this way.
If you have a credit account with us please wait to pay from invoice. An invoice will arrive via email a short time after the order.

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 24 hours of receipt of shipment via email to; orders@crush-foods.com. We will then either issue you a credit or send replacement product at no charge. Crush Foods Ltd accepts no liability for any loss resulting from the customer’s failure to comply with our delivery. If we cannot complete the shipment for reasons not made clear at time of the order, then the customer will be liable for all shipping charges and credited for all goods returned in sell-able condition.

Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer wishes to discontinue any or all Crush Foods Ltd products, any products returned to Crush Foods in sell-able condition with a minimum of 8 months shelf life remaining, will be credited to the customer’s account minus a collection/delivery charge of £8.99.

Payment / Credit terms / Invoicing 

• We prefer BACS payments to account details shown on the invoice.
• You can also pay via an electronic link on your invoice.
• We can no longer accept Cheques as payment for goods. 
• A 2.5% charge will be added to all payments made via card on phone or in person.
• Net 30 day Terms: you may also apply for credit terms with us by filling out an application form on signup.
• You may also apply for a credit application by calling 01263 805 009 - once a credit check has been completed we will offer you new credit terms.
• Any overdue accounts are subject to statutory interest - this is 8% plus the Bank of England base rate for business to business transactions.
• No orders will be released if your account is not within terms (A statement of your account can be sent at any time on request)

International Orders
We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.

Exclusivity
We do not offer exclusivity of the Crush Foods Ltd brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distance from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we only offer deeper discounts to high volume customers that follow our suggested retail prices.

Private Labelling
We do offer private label products, Please contact us for more information.

Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!

Usage of account T&Cs (super important)

A final note - if we suspect the account is being misused or you fall outside your agreed credit terms, Crush Foods may remove access to your trade account without prior notice.

Partner / Supplier / Customer contact details

We work closely with our suppliers and have always worked on an open basis to help grow sales for both parties. To help aid this, you agree by signing up to allow our partners to contact you and discuss their products and offer any support (sampling, POS) if required. They agree to be courteous and polite and respect any request to remove your details.
If you would rather not receive this information please let us know and we can remove you from the contact list. 

Please rest assured this number is not shared beyond our network of suppliers and partners, nor sold onwards. 

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